Legal
Summary: By using SLAKeeper you agree to use it only for its intended purpose: monitoring SaaS performance. Don't misuse the service, resell data without permission, or attempt to reverse-engineer our platform.
The Service is provided by SLAKeeper (ABN: 59 671 266 131), registered address 2/290 Boundary Street, Spring Hill, QLD 4000 ("we", "us", "our").
By installing the SLAKeeper browser extension, accessing the SLAKeeper dashboard, or otherwise using any part of the SLAKeeper platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms apply to all users of the Service, including individuals using the free tier and organisations on paid plans.
SLAKeeper provides a browser extension and web-based dashboard that passively captures performance timing data from supported SaaS applications you already have access to. This data is used to generate independent performance reports for your organisation and, in future, aggregated benchmarks as described in our Privacy Policy.
The Service does not access, store, or transmit the content of pages, documents, or communications within those SaaS applications.
You must be at least 18 years old and have the authority to accept these Terms on behalf of yourself or your organisation. By using the Service, you represent that you meet these requirements.
Dashboard access requires an account. You are responsible for:
If you enrol your organisation in the Service or deploy the extension to devices you do not personally use, you represent that you have the authority to do so and that you have met any notice or consent obligations your organisation owes to the individuals whose devices will run it.
You agree to use the Service only for its intended purpose. You must not:
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to the data practices described in that policy.
SLAKeeper, its logo, and all platform content are owned by SLAKeeper or its licensors. Nothing in these Terms grants you ownership of any intellectual property.
Benchmark data generated from your organisation's timing submissions remains owned by us. We grant you a non-exclusive licence to view and use reports generated for your account for internal business purposes.
The free tier is provided as-is with no uptime guarantee. We may modify or discontinue the free tier at any time with reasonable notice.
Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except where required by applicable law. We may change pricing with 30 days' written notice.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that benchmark data is accurate, complete, or suitable for use in legal proceedings or formal SLA dispute resolution without independent verification.
To the maximum extent permitted by law, SLAKeeper and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the 12 months preceding the claim, or $100 AUD, whichever is greater.
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where our liability for breach of such a guarantee cannot be excluded but can be limited, it is limited, at our option, to re-supplying the Service or paying the cost of having it re-supplied.
You agree to indemnify and hold harmless SLAKeeper and its affiliates from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.
We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms. You may terminate your account at any time by contacting support@slakeeper.io.
On termination, we retain your organisation's data for the period described in our Privacy Policy and then delete it, unless you request earlier deletion by contacting privacy@slakeeper.io.
We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by email. Continued use of the Service after changes constitutes acceptance.
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
Questions about these Terms? Contact us at legal@slakeeper.io.