Legal
Summary: SLA Keeper collects anonymous performance timing data from your browser sessions on supported SaaS platforms. We do not collect personally identifiable information. You can uninstall the extension at any time to stop all data collection.
SLA Keeper ("we", "us", "our") is operated by SLA Keeper (ABN: 59 671 266 131). We provide a browser extension and web platform that independently measures the performance of SaaS applications. Our registered address is 2/290 Boundary Street, Spring Hill, QLD 4000.
If you have questions about this policy, contact us at privacy@slakeeper.io.
When you use the SLA Keeper browser extension on a supported SaaS platform, we collect the following timing metrics using your browser's standard Web APIs:
We record the URL path of each page to associate timings with a specific screen or workflow. URLs are automatically normalised before being sent — UUIDs, numeric IDs, long tokens, and other dynamic path segments are stripped and replaced with a placeholder (e.g. /issues/[id]). We do not store raw URLs containing personal identifiers.
We derive a non-reversible identifier from your SaaS instance's domain (e.g. your Jira subdomain) to group timings from the same organisation. This identifier cannot be used to identify individual users.
We may also collect:
Collected timing data is used to:
We do not use your data for advertising, profiling, or sale to third parties.
Timing data is batched locally in your browser and sent to our servers every 60 seconds over an encrypted HTTPS connection. Data is compressed with gzip before transmission. We apply server-side size limits to guard against abuse.
Data is stored in a time-series database hosted on servers located in [Region]. We retain raw timing data for [X months], after which it is aggregated into statistical summaries and the raw records are deleted.
We do not sell your data. We may share aggregated, anonymised benchmark statistics publicly (e.g. "the median Jira page load time this week was 1.2s"). These statistics cannot be traced back to any individual or organisation.
We use third-party cloud infrastructure providers who may process data on our behalf under strict data processing agreements. We do not share identifiable data with advertising or analytics platforms.
Because we do not collect personally identifiable information, most data subject rights (access, rectification, erasure) do not apply in the traditional sense — we cannot link timing data back to you as an individual.
You can stop all data collection at any time by disabling or uninstalling the SLA Keeper extension from your browser.
If you believe we hold data about you or your organisation and wish to make a request, contact us at privacy@slakeeper.io.
The SLA Keeper extension uses browser local storage to temporarily buffer timing data before it is sent to our servers. This data is not a tracking cookie and is cleared after each successful batch upload. We do not use cookies on this website or in the extension for tracking or advertising.
SLA Keeper is designed for use by business professionals and is not directed at children under 13. We do not knowingly collect data from children.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the extension after changes constitutes acceptance of the updated policy.
Questions about this policy? Reach us at privacy@slakeeper.io.